Customer Support – Spanish Language Expert

About the role

We are looking for a Spanish‑language Customer Support specialist to assist our international customers through phone, chat and email. The position is fully remote and offers a five‑day work week with rotating shifts, including nights.

Key responsibilities

• Respond to customer inquiries in Spanish via telephone, live chat and email.
• Provide accurate information, troubleshoot issues and ensure a positive customer experience.
• Document interactions in the company’s CRM system.
• Collaborate with other support teams to resolve escalated cases.
• Adapt to rotating shift schedules, including night shifts, to cover global coverage.

Required profile

• At least 6 months of customer service experience.
• Graduate or undergraduate degree.
• Strong written and verbal communication skills in Spanish (C1 level preferred, B2 acceptable).
• Comfortable working in a rotating shift environment.

Required skills

What we offer

• Competitive salary with a hike on the last CTC.
• Performance‑based incentives.
• Opportunity for global exposure and career development.