Customer Support Executive – Chat & Voice (Freshers)

About the role

We are seeking enthusiastic, customer‑focused individuals to join our Customer Support Team in Pune. As a Customer Support Executive you will handle inbound queries via both voice calls and chat, delivering accurate information and resolving issues promptly to ensure high customer satisfaction.

Key responsibilities

• Respond to customer inquiries through phone and chat channels.
• Provide accurate details about products, services, and processes.
• Resolve complaints, concerns, and requests in a timely manner.
• Document interactions and update records in the CRM system.
• Adhere to quality standards and service‑level agreements.
• Escalate complex issues to the appropriate team when necessary.

Required profile

• Graduation (any discipline) – freshers welcome.
• Excellent verbal and written communication skills in English.
• Strong listening, problem‑solving and interpersonal abilities.
• Comfortable working in 24/7 rotational shifts, including nights.

Required skills