Customer Support Associate – International Voice Process
WNS · Pune District
Job description
About the role
We are looking for enthusiastic Customer Support Associates to join our International Voice Process team in Pune. In this fast‑paced BPO environment, you will interact with customers from around the world, handling both inbound and outbound calls while delivering high‑quality service.
Key responsibilities
- Answer and place calls for international clients in a professional manner.
- Identify customer issues, provide accurate resolutions and ensure satisfaction.
- Maintain high standards of communication and adhere to quality parameters.
- Follow established process guidelines and document interactions appropriately.
Required profile
- Undergraduate or graduate freshers are welcome; graduates with prior BPO or international voice experience are also encouraged to apply.
- Excellent verbal communication skills in English.
- Customer‑focused mindset with strong problem‑solving abilities.
Required skills
What we offer
- 5‑day work week with rotational shifts as per business needs.
- Two weekly offs on a rotating basis.
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Published 1 week ago
Expires 1 month from now
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WNS
Pune District
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