Customer Support Agent – Elevator Industry

About the role

We are looking for a Customer Support Agent to be the first point of contact for our elevator service customers. You will handle inbound and outbound calls, resolve service requests, and ensure a smooth hand‑over to field technicians. The role contributes to customer satisfaction and supports the maintenance and upgrade of our elevator solutions.

Key responsibilities

• Receive and log inbound calls regarding elevator breakdowns, maintenance requests and general inquiries.
• Provide accurate information on service schedules, warranties and Annual Maintenance Contracts.
• Escalate urgent issues to the technical team for immediate action.
• Conduct outbound calls to follow up on service completion, gather feedback and remind customers of upcoming maintenance or AMC renewals.
• Reach out to potential customers for service upgrades or new product offerings.
• Maintain detailed call logs in the CRM system and coordinate with field technicians and service managers.
• Prepare daily or weekly reports on call volumes, resolutions and customer feedback.

Required profile

• Strong communication skills in English and local languages.
• Customer‑focused attitude with problem‑solving abilities.
• Basic understanding of elevator systems and service processes (training provided).
• Proficiency in Microsoft Office and CRM tools.

Required skills

• MS Office
• CRM tools

What we offer

• Innovative and collaborative work culture.
• Opportunities for career development and personal growth.
• Commitment to sustainability, ethical business practices and employee well‑being.