Customer Service Senior Analyst – Voice

About the role

Accenture is seeking a Customer Service Senior Analyst – Voice to join its global team. The role focuses on analyzing and resolving increasingly complex customer service issues, primarily in a voice‑based environment, while supporting Spanish‑speaking customers.

Key responsibilities

• Perform detailed analysis of customer inquiries, collections, credit, and dispute cases.
• Provide solutions for complex problems with minimal supervision.
• Collaborate with internal peers, Accenture management, and occasionally with client representatives.
• Oversee small work efforts or teams as needed.
• Work rotational shifts to ensure 24/7 service coverage.

Required profile

• 5 to 8 years of experience in customer service, preferably within voice or call‑center environments.
• Expert level proficiency in Spanish (both written and spoken).
• Demonstrated ability to handle collections, credit, and dispute deductions.
• Strong analytical mindset with a focus on continuous improvement.

Required skills

• Spanish – Expert

What we offer

• Opportunity to work for a leading global professional services firm.
• Exposure to a diverse set of clients across multiple industries.
• Professional development and training programs.