Customer Service Representative

About the role

The U.S. Pharmacopeial Convention (USP) is seeking a Customer Service Representative to manage daily global customer quotes and orders for its extensive portfolio of reference standards and publications. You will act as the primary point of contact for domestic and international customers, ensuring timely and accurate order processing.

Key responsibilities

• Receive, review, and process customer quotes and orders for over 4,800 reference standards and publication products.
• Respond to customer inquiries via email, phone, and fax within USP’s 24‑48 business‑hour response window.
• Resolve problem orders, investigate complaints, and document findings.
• Assist customers with complex order and fulfillment processes, both domestically and internationally.
• Maintain high levels of goodwill by delivering consistent, quality service.

Required profile

• Strong communication skills for handling email, phone, and fax interactions.
• Ability to work with domestic and international customers.
• Attention to detail in order processing and complaint documentation.
• Commitment to USP’s Customer Experience Goal Standards.

Required skills

What we offer

• Opportunity to contribute to global public‑health mission.
• Inclusive work environment that values diversity, equity, and belonging.
• Professional development resources through USP’s Global, People, and Culture programs.