Customer Service Officer

About the role

Halan Microfinance Bank, which offers loans, savings and deposit products for micro, small and medium enterprises, is hiring a full-time, on-site Customer Service Officer in Hyderabad District. The officer responds to customer inquiries in person, by phone and through digital channels, giving timely and accurate information about the bank's products and services.

Key responsibilities

• Handle account-related requests and resolve customer issues, escalating complex cases when necessary.
• Guide customers through loan, savings and deposit processes.
• Document interactions and update customer records in line with internal procedures.
• Gather customer feedback and support process improvements.
• Collaborate with branch and operations teams to deliver a positive customer experience.

Required profile

• Strong customer service and customer support skills, and good customer satisfaction and experience skills.
• Solid interpersonal skills and clear, empathetic communication.
• Ability to work in a fast-paced environment, manage multiple tasks and follow regulatory and compliance guidelines.
• Diploma or bachelor's degree in business, finance or a related field preferred.
• Relevant experience in banking, microfinance or financial services is beneficial.

Required skills

• Strong verbal and written communication in English and local languages.
• Basic proficiency with computer systems, CRM tools and standard office software.