Collections Analyst (Semi-Senior)

About the role

BASF is hiring a Semi-Senior Collections Analyst in Hyderabad, India, to execute collection activities and reconcile accounts for low- and medium-complexity third-party customers and/or regions. The role manages customer communications, supports payment application and billing-discrepancy follow-up, monitors portfolio KPIs, assists with audit activities, takes part in medium-sized projects and helps improve collection processes.

Key responsibilities

• Contact low- and medium-complexity customers by email, telephone and approved messaging channels, and send updated account statements to customers and sales teams.
• Provide the Accounts Receivable team with the information needed to apply payments and keep customer data up to date in the GetPaid collections tool.
• Communicate billing discrepancies reported by customers to the team responsible for resolving them.
• Take part in ad hoc meetings with customers and business teams.
• Assist with the analysis, preparation and documentation required for internal and external audits.
• Participate in medium-sized projects with support from the designated focal point.
• Monitor portfolio KPIs such as overdue balances and DSO for assigned businesses and explain them when asked.

Required profile

• Professional qualification in Finance (e.g. B.Com, CA, CPA) or an MBA or Master's in finance, accounting or a related discipline.
• 3-5 years of experience in customer service, collections, finance operations or a related field.
• Understanding of collections, account reconciliation, payment application support, billing-discrepancy follow-up, audit documentation and portfolio KPI monitoring.
• No formal leadership experience required; experience in medium-sized projects is preferred.
• Experience in a shared services, multinational or GCC environment is preferred.

Required skills

• Intermediate Microsoft Excel and intermediate SAP.
• Advanced working knowledge of GetPaid or a comparable collections platform.
• Advanced English, Portuguese and/or Spanish depending on the supported region.
• Knowledge of collections KPIs (overdue balances, DSO) and audit documentation preparation.

What we offer

• Competitive compensation, benefits and structured career pathways.
• Access to BASF's learning and development programmes.
• Inclusive, diverse and collaborative work culture.
• Hybrid work model combining on-site and remote work.