Customer Service Officer – Consumer Banking

About the role

The Consumer Banking Group at DBS is seeking a Customer Service Officer to support daily banking operations and deliver high‑quality service to our clients. You will work closely with officers and senior staff to ensure smooth processing of transactions and address customer inquiries.

Key responsibilities

• Process cash, transfer, and clearing transactions within authorized limits.
• Receive and process cheques, demand drafts, dividend warrants, pay orders and other banking instruments.
• Handle new account openings and transaction updates, either jointly with an officer or independently when authorised.
• Respond to customer service requests, including account balances, transaction details, statements and fee inquiries.
• Address customer queries and grievances within defined timelines and escalate when necessary.
• Ensure compliance with all applicable regulations and bank policies for banking transactions.

Required profile

• 2‑4 years of banking experience.
• Graduate degree, preferably in Banking or Commerce.
• Excellent interpersonal and communication abilities.
• Strong relationship‑building skills with clients.
• Responsible and able to meet deadlines.
• Good knowledge of internal and external regulations.
• Good computer knowledge.

Required skills

• Computer knowledge

What we offer

• Competitive salary and benefits package.
• Dynamic environment that supports professional development.
• Full‑time, permanent position.