Customer Service Executive – Voice & Chat (Pune)

About the role

We are seeking enthusiastic, customer‑focused Customer Service Executives to join our Voice & Chat Process team in Pune. The role involves handling inbound and outbound interactions, providing accurate information, and ensuring a positive experience for our customers. Freshers and candidates with up to two years of experience are welcome.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
• Respond to inquiries promptly and professionally.
• Resolve complaints, escalating complex issues when necessary.
• Maintain accurate records of all interactions and transactions.
• Provide product, service, and process information to customers.
• Adhere to company policies, quality standards, and service guidelines.
• Achieve individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.

Required profile

• Graduate or undergraduate degree (as per company requirements).
• Excellent verbal and written communication skills in English.
• Basic computer proficiency with familiarity in MS Office.
• Strong problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced, customer‑centric environment.
• Willingness to learn and grow within the organization.

What we offer

• Competitive salary and performance incentives.
• Training and career development opportunities.
• Supportive work environment.
• Growth prospects within the company.