This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Executive
Bestseller India · Mumbai
Job description
About the role
We are looking for a Customer Service Executive to join our team at BESTSELLER. The role involves handling customer interactions across multiple channels and ensuring a smooth, high‑quality experience.
Key responsibilities
- Respond to customer inquiries, complaints and requests via phone, email, live chat and social media.
- Provide accurate product and policy information, resolve issues empathetically and escalate complex cases when necessary.
- Meet defined response and resolution targets (SLAs) and log every interaction and feedback in the system.
- Follow standard operating procedures and identify recurring problems to suggest process improvements.
Required profile
- Fluent verbal and written communication in English and Hindi.
- Strong problem‑solving mindset with the ability to multitask in a fast‑paced environment.
- Sharp attention to detail and commitment to delivering high customer satisfaction.
Required skills
- Basic proficiency in Microsoft Excel.
- Experience with Google Sheets.
- Familiarity with reporting tools.
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Bestseller India
Mumbai