Customer Service Executive – International Chat (Mumbai)

About the role

We are seeking enthusiastic, customer‑focused individuals to join our International Chat team in Mumbai. The role involves handling inbound and outbound customer interactions, providing accurate information, and ensuring a positive experience for our global clients. Freshers and candidates with up to two years of experience are welcome.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, chat, or other channels.
• Respond to customer inquiries promptly and professionally.
• Resolve complaints and escalate complex issues when necessary.
• Maintain accurate records of all interactions and transactions.
• Provide product, service, and process information to customers.
• Follow company policies, quality standards, and service guidelines.
• Achieve individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required profile

• Graduate (any discipline) – freshers welcome.
• 0‑2 years of experience in customer service, BPO, or call‑center environments.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency with MS Office.

What we offer

• Competitive salary and incentives.
• Training and career development opportunities.
• Supportive work environment.
• Growth opportunities within the organization.