Customer Service Executive – International Chat (Non‑IT)

About the role

We are seeking enthusiastic, customer‑focused individuals to join our International Chat Process team in Thane. This is a non‑IT, non‑technical customer support position where you will handle queries, provide accurate information, resolve concerns, and ensure a positive experience for our global clients.

Key responsibilities

• Handle inbound and outbound customer interactions via chat and other communication channels.
• Respond to customer inquiries promptly and professionally.
• Resolve complaints and escalate complex issues when necessary.
• Maintain accurate records of all customer interactions and transactions.
• Provide product, service, and process‑related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required profile

• Graduate (freshers welcome) with strong verbal and written English communication skills.
• Basic computer proficiency and familiarity with MS Office.
• Good problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced environment.
• Customer‑centric attitude with a willingness to learn.

What we offer

• Competitive salary and performance incentives.
• Training and career development opportunities.
• Supportive work environment.
• Growth opportunities within the organization.