Customer Service Associate – Voice (French)

About the role

The Customer Service Associate – Voice will provide French-language support for order-to-cash (OTC) collections. Working in a call-center environment, you will assist customers throughout the payment cycle, answer inquiries, and help resolve issues to ensure timely collections and high satisfaction.

Key responsibilities

• Handle French-language OTC collections for North America customers.
• Respond to inbound voice calls, address customer questions, and process payments.
• Resolve routine problems by following established guidelines and referring to standard procedures.
• Collaborate with team members and supervisors, meeting deadlines and performance targets.
• Maintain accurate records in the accounts-receivable system.
• Work in rotational shifts as required.

Required profile

• BCom degree or equivalent.
• 1-3 years of experience in customer service or accounts receivable.
• Expert level proficiency in French (spoken and written).
• Strong client-relationship building and stakeholder-management abilities.
• Ability to work under pressure, meet deadlines and negotiate effectively.

Required skills

• French language – expert.
• Accounts Receivable (AR) processes.
• Customer Service – voice support.