Customer Service Associate – Voice (French)

About the role

Accenture is seeking a Customer Service Associate – Voice to provide high‑quality support to its clients. The role focuses on handling inbound and outbound voice interactions, primarily in French, and requires a proactive approach to resolve routine issues.

Key responsibilities

• Address customer inquiries and resolve routine problems using established guidelines.
• Collaborate with team members and supervisors to ensure consistent service delivery.
• Follow detailed instructions for daily tasks and new assignments.
• Maintain accurate records of interactions and decisions that affect personal work scope.
• Work rotational shifts as needed to meet service coverage requirements.

Required profile

• 1 to 3 years of customer service experience.
• Any graduation degree.
• Proficient French language skills.
• Agility for quick learning and results‑orientation.
• Strong teamwork and ability to prioritize workload.

Required skills

• Language translation – customer service (French proficiency).

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to diverse industries and digital transformation projects.
• Structured training and career development pathways.