Customer Service Associate - E-commerce Operations Support (English)

About the role

Fusion CX is hiring Customer Service Associates in Kalyani, West Bengal, to support e-commerce operations. The associate reviews and understands concerns raised by suppliers and vendors, using analytical and logical reasoning to assess problem statements, quantify issues and propose solutions. The role is office-based.

Key responsibilities

• Review and understand problem statements and concerns raised by suppliers and vendors.
• Analyze available information to identify issues and quantify problem statements where possible.
• Apply logical reasoning to assess supplier and vendor concerns and propose appropriate solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to work with operational information.
• Maintain accuracy when reviewing, organizing and documenting information.
• Apply a structured, solution-oriented approach to assigned tasks.

Required profile

• Minimum education: Class XII (Higher Secondary) completed.
• Ability to understand and quantify problem statements raised by suppliers and vendors, and to propose suitable solutions.
• Previous e-commerce experience or knowledge of e-commerce operations is an advantage.
• Willingness to work from the office.

Required skills

• Hands-on experience with MS Office and Google Workspace tools, including spreadsheets and documents.
• Strong analytical and logical reasoning skills.
• Attention to detail and accuracy.
• Preferred: familiarity with MS Office and Google Workspace.

Applicants apply through the Fusion CX application form, uploading their CV.