Customer Service Associate – Content Moderator

About the role

Accenture is seeking a Customer Service Associate to join its Trust & Safety team as a Content Moderator. You will help keep online platforms safe by reviewing user‑generated content and ensuring it complies with client policies.

Key responsibilities

• Review user profiles, audio, video, text, and image content for policy compliance.
• Investigate flagged items, apply client guidelines, and document findings.
• Escalate or resolve issues reported by users or identified by automated systems.
• Handle potentially graphic, violent, or sexual material while maintaining professional resilience.

Required profile

• 1 to 3 years of relevant experience.
• Any graduate qualification.
• Proficiency in Punjabi language.
• Strong emotional resilience, stress‑management, and ability to work objectively without personal bias.

Required skills

What we offer

• Access to Accenture’s well‑being support program for Trust & Safety staff.
• Opportunity to gain hands‑on experience in a global professional services environment.