This job is no longer available
This job expired on 16/09/2026. It no longer accepts applications.
Customer Service Analyst – Voice (Spanish)
Accenture in India · Mumbai et périphérie
Job description
About the role
Accenture is seeking a Customer Service Analyst – Voice to support Spanish‑language customers. The role focuses on analyzing and resolving lower‑complexity issues while collaborating with internal peers and occasionally interacting with clients.
Key responsibilities
- Perform analysis and solve lower‑complexity customer problems.
- Interact daily with Accenture peers and update supervisors as needed.
- Provide limited support to clients and Accenture management.
- Follow moderate‑level instructions for routine tasks and detailed guidance for new assignments.
- Make decisions that affect own work and may influence teammates.
- Contribute as an individual within a focused team scope.
Required profile
- 3 to 5 years of relevant experience.
- Any graduate degree.
- Advanced proficiency in Spanish.
- Experience in customer care, communications, customer experience (CX), satisfaction, and support operations.
Required skills
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Accenture in India
Mumbai et périphérie