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This job expired on 04/10/2026. It no longer accepts applications.
Customer Service Analyst – Voice (Spanish Expert)
Accenture in India · Mumbai et périphérie
Job description
About the role
Accenture is looking for a Customer Service Analyst – Voice who will act as a Spanish language expert supporting customers through voice channels. The role focuses on analysing and resolving lower‑complexity issues while collaborating with internal peers and supervisors.
Key responsibilities
- Analyse and solve lower‑complexity customer problems in Spanish.
- Interact daily with Accenture team members and provide updates to supervisors.
- Follow moderate‑level instructions for routine tasks and new assignments.
- Maintain limited direct contact with clients and senior management.
- Work as an individual contributor within a team, with decisions that may affect own and others’ work.
- Participate in rotational shift schedules as required.
Required profile
- 3 to 5 years of experience in customer service or related fields.
- Any graduate qualification.
- Expert‑level proficiency in Spanish (both written and spoken).
- Ability to work in rotational shifts.
Required skills
- Spanish language expertise.
- Customer service and voice communication handling.
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Accenture in India
Mumbai et périphérie
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