Customer Service Agent

About the role

As a Customer Service Agent for dnata, you will be the voice of major airline clients, delivering accurate and up‑to‑date information about aviation and travel services. The role focuses on providing exceptional support through voice channels, ensuring passengers feel valued throughout their journey.

Key responsibilities

• Provide accurate, up‑to‑date information about dnata’s aviation and travel products and services to customers via voice support.
• Respond promptly to inbound inquiries, ensuring each passenger feels valued throughout their journey.

Required profile

• Minimum 12 years of education in Travel, Tourism, Aviation or a recognised aviation certification (preferred for freshers).
• Prior experience in travel, tourism or aviation companies is advantageous for experienced candidates.
• Fluent spoken and written English with strong customer‑service orientation.
• Willingness to work flexible shifts, including nights, and to join immediately or with a short notice period.

Required skills

• Proficiency with PC‑based applications such as Microsoft Word.
• Proficiency with Microsoft Excel.
• Effective use of email for communication.