Customer Service Advisor

About the role

Barclays is recruiting a Customer Service Advisor in Chennai for its Corporate Digital Banking business area. The role sits in Banking Operations and involves managing operations within a business area, maintaining processes, risk management initiatives and compliance with regulators, while taking ownership of work against the relevant rules, regulations and codes of conduct.

Key responsibilities

• Provide customer service to questions, concerns and requests about accounts, products and services in a timely and professional way
• Collaborate with teams across the bank to align, promote and integrate customer care initiatives
• Maintain customer records and documentation for accuracy
• Take part in training and development to improve customer skills and knowledge
• Identify industry trends in customer service and apply best practice
• Escalate requests to the relevant team or senior management when needed
• Handle customer service through chat, email and phone

Required profile

• Proven experience in a customer service role, in voice or back office processes
• Excellent communication skills and a problem-solving mindset
• Ability to resolve complaints professionally and in a timely manner
• Conflict resolution skills and the ability to handle difficult or emotional conversations
• Experience analysing workflows, optimising procedures and delivering high-quality service
• Legal right to work in the UK; applicants holding a Barclays-sponsored visa or needing sponsorship must declare this

What we offer

• Permanent contract
• Competitive benefits and opportunities for career advancement
• Onsite medical clinic and wellness rooms
• Shuttle bus from the DLF Cybercity Chennai estate and child care services
• Structured hybrid working with fixed anchor days, and possible flexible working arrangements