Customer Service Advisor
EXL · Pune
Job description
About the role
The Customer Service Advisor ensures exceptional experiences for customers across phone, email, chat and social media. The role is focused on resolving queries quickly, maintaining high Customer Satisfaction (C‑SAT) scores, and reflecting the company’s commitment to quality service in every interaction.
Key responsibilities
- Handle inbound and outbound customer contacts across multiple channels.
- Diagnose issues, provide accurate information and resolve queries efficiently.
- Monitor and improve C‑SAT scores through proactive service.
- Document interactions and follow up to ensure complete resolution.
Required profile
- Previous experience in a customer‑facing role.
- Strong communication skills and ability to work under pressure.
- Attention to detail and commitment to service quality.
Required skills
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Published 1 week ago
Expires 1 month from now
20 views · 0 interested
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EXL
Pune