Customer Experience Executive – Welcome Desk (Retail Banking)
Jobs for Humanity · Ahmedabad
Job description
About the role
We are looking for a proactive, customer‑focused executive to manage the Welcome Desk at our bank branches in Ahmedabad. The role involves handling customer queries, delivering welcome kits, cards and cheque books, supporting sales targets and promoting digital banking.
Key responsibilities
- Handle customer queries and resolve issues within defined TAT.
- Prepare and distribute welcome kits, debit/ATM cards, cheque books and Tatkal kits.
- Promote adoption of digital banking channels such as Net Banking, Mobile App and Pay‑Zapp.
- Support branch sales targets and provide basic sales assistance.
- Ensure audit readiness and compliance at the welcome desk.
Required profile
- Graduate or Post‑Graduate degree.
- At least 1 year of banking or customer service experience.
- Strong communication skills and a passion for delivering excellent service.
- Possess a PWD certificate or UDID Card.
Required skills
- Customer service handling.
- Basic knowledge of banking products (welcome kits, cards, cheque books).
- Familiarity with digital banking platforms.
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Published 4 hours ago
Expires 1 month from now
2 views · 0 interested
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Jobs for Humanity
Ahmedabad