Customer Experience Advisor – North America

About the role

We are seeking a Customer Experience Advisor to serve our professionals and customers in the United States and Canada. The role is based in Bengaluru and involves handling inquiries via phone, email and the Zendesk ticketing system. You will act as the first point of contact and help ensure a high level of satisfaction.

Key responsibilities

• Respond to calls and emails from North‑American professionals, providing prompt and effective solutions.
• Use Zendesk to manage support tickets and email communications.
• Escalate unresolved issues and identify sales opportunities when appropriate.
• Maintain product knowledge and act as a subject‑matter expert for our offerings.
• Achieve Customer Success KPIs and meet defined turnaround times.

Required profile

• Minimum 1 year of experience handling international customers.
• Strong spoken and written English with clear communication.
• Proactive attitude, high attention to detail and ability to work independently or in a team.
• Motivation to learn and grow within the company.

Required skills

• Zendesk ticketing system

What we offer

• 5‑day work week with weekends off.
• Competitive salary of ₹3.75 LPA plus commissions and shift allowances.
• Two‑way cab facility.
• 33+ paid days off annually.
• Quarterly team socials and learning & development programs.
• Healthcare insurance for you and your family.