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This job expired on 10/09/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice (Omnichannel)
Accenture in India · Bengaluru
Job description
About the role
Accenture is looking for a Customer Contact Communications Associate – Voice to join its Customer Support vertical. In this role you will handle voice interactions, resolve customer queries, manage escalations and complaints, and ensure that all issues are closed within the defined service‑level agreements.
Key responsibilities
- Respond to inbound and outbound customer calls, providing accurate information and solutions.
- Manage escalations and complaints from dissatisfied customers and deliver appropriate resolutions.
- Close faults and complaints within SLA targets.
- Coordinate with omnichannel teams to ensure a seamless customer experience across all touchpoints.
- Maintain detailed records of interactions and follow established guidelines.
Required profile
- Adaptable, flexible and quick to learn.
- Commitment to quality and ability to work well in a team.
- Strong written and verbal communication skills.
- 1 to 3 years of experience, preferably in the travel, hospitality or related sectors.
Required skills
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Accenture in India
Bengaluru
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