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This job expired on 06/09/2026. It no longer accepts applications.
Customer Contact Communications Associate – Messaging
Accenture services Pvt Ltd · Gurugram
Job description
About the role
Join Accenture’s Customer Support vertical as a Customer Contact Communications Associate focused on messaging channels. You will handle customer queries, escalations and complaints through email, web and chat, ensuring timely resolution within defined service level agreements.
Key responsibilities
- Receive, diagnose, troubleshoot and resolve or assign incidents and service requests received via non‑voice channels.
- Manage unplanned interruptions and restore normal service operations as quickly as possible.
- Maintain accurate records of all interactions and follow up to close faults and complaints within SLA.
- Handle escalations and dissatisfied customers, providing effective resolutions.
- Work in rotational shifts as required.
Required profile
- Strong client relationship building skills.
- Ability to handle disputes and perform under pressure.
- Team‑player with adaptability and flexibility.
Required skills
- Email support (Service Desk – Non‑Voice)
- Chat support
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Accenture services Pvt Ltd
Gurugram