CRM Business Analyst – Microsoft Dynamics 365

About the role

We are looking for an experienced CRM Business Analyst to join our Bangalore team. You will work in an Agile environment, bridging business needs with technical solutions on Microsoft Dynamics 365 CRM, primarily for the healthcare sector.

Key responsibilities

• Collaborate with onsite and offshore teams to gather, analyse, and document detailed business and functional requirements.
• Act as the liaison for Dynamics 365 CRM requirements, driving PO demos and supporting sprint activities.
• Write clear user stories, acceptance criteria, and maintain product backlogs using Azure DevOps or JIRA.
• Perform gap analysis between current processes and Dynamics 365 capabilities and recommend improvements.
• Facilitate User Acceptance Testing, create training materials, and support change‑management activities.
• Ensure compliance with healthcare regulations such as HIPAA, HL7, or FHIR.

Required profile

• Bachelor’s degree in Business, Information Systems, Healthcare Administration or related field.
• 8 years of relevant experience, with at least 3–5 years hands‑on Microsoft Dynamics 365 (Customer Engagement) experience.
• Proven experience working in Agile teams.
• Strong communication and stakeholder management skills.

Required skills

• Microsoft Dynamics 365 (Customer Engagement)
• Agile methodology
• Azure DevOps
• JIRA
• Confluence
• Visio
• Power BI
• Microsoft Office suite