Contact Center Representative – Customer Service & Data Entry

About the role

The Contact Center Representative will join P Square Solutions’ call‑center team in Smart City, Kochi. You will handle inbound customer calls, process license‑plate images, and perform related data‑entry tasks while delivering a high level of service.

Key responsibilities

• Answer routine telephone and case inquiries following standard scripts.
• Enter license‑plate numbers from images into the image‑processing application and database.
• Process toll transactions, video bills and credit‑card payments over the phone.
• Perform quality reviews, meet daily image‑processing quotas and maintain low error rates.
• Document calls, cases and actions accurately in the system.
• Research and resolve customer issues, negotiate payments within authorized limits.
• Assist other departments during low call volume and maintain excellent attendance.

Required profile

• Minimum education: 10th grade pass.
• 0‑2 years of experience in customer service or call‑center environments.
• Strong command of English (C1 level); Spanish is a plus.
• Ability to handle stressful situations professionally and manage time effectively.

Required skills

• Data entry
• Image‑processing software operation
• Database management
• Payment processing (credit‑card, toll transactions)