Community Program Manager – Guest Experience & Storytelling

About the role

We are seeking a Community Program Manager to be the face of our brand across multiple restaurant concepts. You will own the guest experience, nurture community relationships, and translate everyday moments into compelling brand stories.

Key responsibilities

• Serve as the primary guest‑facing presence during service hours, ensuring every visitor feels welcomed and valued.
• Maintain an active floor presence to monitor service flow, capture guest preferences, and intervene to enhance experiences.
• Collect and document guest feedback from physical, digital, and informal sources, producing weekly reports with trends and actionable insights.
• Collaborate with the marketing team to create photo, video, and narrative content that reflects real‑time guest interactions and brand ethos.
• Mentor and train community interns and associates on guest interaction standards, storytelling techniques, and brand values.

Required profile

• Passion for hospitality and community building.
• Strong observational skills and an eye for detail.
• Excellent communication and empathy when handling guest feedback.
• Ability to work six days a week in a fast‑paced restaurant environment.

Required skills

• Experience in guest‑facing roles within hospitality or retail.
• Proficiency in documenting observations and creating basic visual content (photo/video).
• Basic data‑driven decision‑making – ability to compile feedback into structured reports.