Collections Associate Analyst

About the role

BASF is hiring a Collections Associate Analyst in Hyderabad (India) within its Global Business Services unit, under Finance, Controlling & Audit. The analyst executes collection activities and reconciles accounts for low-complexity third-party customers and/or regions, managing customer communications, payment application and billing-discrepancy follow-up, and monitoring portfolio KPIs.

Key responsibilities

• Contact low-complexity customers by email, telephone and approved messaging channels, and send updated account statements to customers and sales teams.
• Provide the Accounts Receivable team with the information needed to apply payments and keep customer data up to date in the GetPaid collections tool.
• Communicate billing discrepancies reported by customers to the team responsible for resolution.
• Take part in ad hoc meetings with customers and business teams, and comply with the applicable guidelines.
• Assist with internal and external audit preparation and take part in small projects.
• Monitor portfolio KPIs such as overdue balances and DSO for assigned businesses and explain them when asked.

Required profile

• Professional qualification in Finance (e.g. B.Com, CA, CPA) or an MBA/master's in finance, accounting or a related discipline.
• 1-3 years of experience in customer service, collections, finance operations or a related field.
• Basic understanding of collections, account reconciliation, payment application, billing-discrepancy follow-up, audit preparation and KPI monitoring.
• No formal leadership experience required; project experience is preferred.
• C1 Spanish and C2 English; advanced English, Portuguese and/or Spanish depending on the region.
• Experience in a shared services, multinational or GCC environment is preferred.

Required skills

• Basic Microsoft Excel and basic SAP.
• Intermediate GetPaid or a comparable collections platform.
• Basic knowledge of collections KPIs (overdue balances, DSO).
• Advanced communication, attention to detail, problem-solving, customer focus, organisation and teamwork.

What we offer

• Participation in BASF's new Global Hub in India, a flagship transformation initiative.
• A globally integrated team spanning Finance and HR functions.
• Competitive compensation, benefits and structured career pathways.
• Learning and development programmes and a hybrid work model.