CloudOps Engineer (L1) – Frontline Infrastructure Support

About the role

The Frontline Infrastructure Support Engineer (L1) is the first point of contact for all infrastructure‑related incidents and service requests. You will continuously monitor a wide range of enterprise IT components, perform initial diagnostics, execute predefined operational tasks, and restore services according to standard operating procedures.

Key responsibilities

• Monitor health, availability and performance of servers, virtualization platforms, Kubernetes clusters, storage, backup, network and GPU infrastructure using enterprise monitoring tools.
• Detect alerts, conduct initial health checks, validate service availability and trigger incident notifications.
• Log, categorize, prioritize and troubleshoot Level 1 incidents, restoring services where possible and escalating unresolved issues to L2/L3 teams.
• Provide Windows and Active Directory support, including user account administration, password resets and basic server health verification.
• Support Linux operations by monitoring server status, reviewing system logs and performing approved service restarts.
• Monitor virtual machines, perform basic VM recovery actions and coordinate with specialized teams for hypervisor issues.
• Oversee Kubernetes cluster health, execute approved pod or service restarts and escalate complex orchestration problems.
• Track storage capacity, backup job execution and perform authorized backup recovery actions.
• Conduct basic network diagnostics, verify connectivity and escalate advanced network issues.
• Monitor GPU server health, manage hardware alerts and coordinate hardware replacement with vendors.
• Perform hardware health checks, assist in component failure diagnosis and update asset records.
• Maintain accurate incident records, operational logs and shift handover documentation.

Required profile

• Ability to act as the first point of contact for infrastructure incidents and follow documented SOPs.
• Experience with Windows Server, Active Directory and Linux environments.
• Familiarity with virtualization technologies and basic VM recovery procedures.
• Understanding of Kubernetes concepts and ability to perform routine pod/service restarts.
• Basic knowledge of storage, backup processes and network diagnostics.
• Strong attention to detail for documentation and reporting.

Required skills

• Kubernetes
• Linux
• Windows Server
• Active Directory
• Virtualization
• GPU
• Network
• Storage
• Backup