Client Success Advisor – Risk & Audit Analytics

About the role

Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor you will guide key clients in configuring, adopting, and optimizing a GRC platform, strengthening retention and uncovering expansion opportunities.

Key responsibilities

• Advise clients on configuring, customizing, and optimizing GRC platform functionality to support business processes.
• Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value.
• Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations.
• Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage.
• Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting.
• Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real‑world client needs.
• Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice.

Required profile

• 5–7 years of experience in a client‑facing role within audit, risk, compliance, or a related GRC environment.
• Strong knowledge of GRC concepts, regulations, industry standards, and software platforms.
• Experience translating audit, risk, or compliance questions into practical data analytics using ACL Analytics or similar tools.
• Ability to translate analytics results into clear, actionable recommendations for technical and non‑technical stakeholders.
• Demonstrated ability to build trusted relationships with clients and internal stakeholders at multiple levels.
• Strong analytical and problem‑solving skills with a focus on delivering value‑focused solutions.
• Excellent written and verbal communication skills.
• Ability to manage multiple client engagements, prioritize effectively, and travel to client sites when needed.

What we offer

• Flexible work environment with hybrid model – onsite at least 50% of the time.
• Comprehensive health benefits, generous time‑off policy, and wellness programs.
• Opportunities to work with AI‑enabled GRC SaaS solutions and large language models.
• Global collaboration across offices in New York, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Commitment to diversity, inclusion, and employee resource groups.
• Support for continuous learning and career growth.