Client Relations Executive & Clinic Coordinator (Healthcare)

About the role

We are looking for a compassionate and organized professional to serve as the first point of contact for patients and visitors at our clinics in Gurgaon and South Delhi. The role blends front‑desk reception duties, telesales, and clinic coordination to ensure a smooth, patient‑centred experience.

Key responsibilities

• Greet patients and visitors courteously and manage the front‑desk area.
• Answer incoming calls, provide information about services, and schedule appointments.
• Coordinate patient flow, follow‑up communications, and daily clinic operations.
• Maintain accurate patient records while complying with privacy regulations.
• Assist with billing, insurance verification, and related administrative tasks.
• Collaborate with healthcare providers to improve patient satisfaction.
• Handle patient inquiries, concerns, and feedback with empathy.

Required profile

• Minimum 1.5 years of experience in a similar healthcare front‑desk or client‑relations role.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Patient‑centred and compassionate attitude.

Required skills

• Proficiency with Electronic Health Records (EHR) systems.
• Competence in standard office software.

What we offer

• Competitive salary based on experience.
• Opportunities for professional development and career growth.
• Supportive, team‑focused work environment.