Business Analyst - ERPNext Implementation Partner

About the role

Craft Interactive, an ERPNext implementation partner based in Dubai, is looking for a dynamic and detail-oriented Business Analyst. The role bridges the gap between overseas project managers and the local development team, ensuring smooth communication and efficient project delivery. The position is full time and requires 1 to 3+ years of experience.

Key responsibilities

• Hold internal meetings to give status updates on ongoing projects.
• Gather and interpret client requirements from overseas project managers or leads.
• Formalize functional requirements and prepare effort estimates for domestic relationship management.
• Oversee functional documentation and ensure proper handover documentation from developers.
• Build a strong understanding of the client's business domain and requirements.
• Ensure high quality in both standard and custom-developed solutions and execute projects on time.
• Support sales through presentations and preparation of sales proposals.
• Provide L2 and L3 production support for deployed solutions.

Required profile

• Bachelor's or Master's degree in Commerce, CA Intermediate, BBA or MBA.
• 1 to 3 years of experience with ERP systems (ERPNext preferred).
• Prior experience in software implementation and testing.
• Strong communication and customer interaction skills.
• Ability to manage multiple projects and prioritize tasks; result-driven, self-motivated and resourceful.
• Exceptional presentation skills.

Required skills

• ERP systems (ERPNext is a significant advantage)
• Software implementation and testing

What we offer

• Competitive compensation package.
• A collaborative and supportive work environment.
• Opportunities for career growth and professional development.