Branch Service Incharge

About the role

We are looking for a proactive Branch Service Incharge to lead battery service operations at our Aurangabad location. The role combines hands‑on technical work with supervision of service technicians and coordination with dealers, ensuring high‑quality service delivery and compliance.

Key responsibilities

• Perform battery testing and diagnosis following company SOPs using approved instruments.
• Support warranty evaluation, certification, and timely claim processing.
• Supervise, guide, and train service technicians and dealer staff on correct service practices.
• Manage battery movement, records, and stock coordination at service stations and in the field.
• Visit dealer premises and customer sites for service support, battery checks, and complaint resolution.
• Ensure service station and dealer infrastructure hygiene, safety, and compliance standards.
• Monitor service turnaround time, warranty risk, and adherence to company policies.
• Assist in failed battery analysis, scrap handling, and proper documentation.
• Utilize SAP, WMS, dashboards and reporting tools for service operations.
• Support internal and external audits and coordinate with cross‑functional teams for issue resolution.

Required profile

• 2–3 years of experience in battery or service‑station operations.
• Proven ability to supervise and train technical staff.
• Strong organizational skills and attention to safety and compliance.
• Willingness to work both at service stations and in the field.

Required skills

• SAP
• Warehouse Management System (WMS)