Associate Back Office Customer Service
EXL · Noida
Job description
About the role
The Associate Back Office Customer Service role supports the claims department by handling all documentation related to customer claims. You will work closely with the claims team to ensure that every claim file is complete, accurate, and ready for further processing.
Key responsibilities
- Review and understand all claim‑related documents and proofs submitted by customers.
- Identify additional documents required to pursue subrogation actions.
- Upload required documents to the Subrosource platform in a timely manner.
- Maintain organized records of all claim files and associated uploads.
- Collaborate with internal teams to resolve any documentation gaps.
Required profile
- Strong attention to detail and ability to interpret legal and insurance documents.
- Good organizational skills to manage multiple claim files simultaneously.
- Effective communication skills for internal coordination.
Required skills
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Published 1 month ago
Expires 1 week from now
58 views · 0 interested
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EXL
Noida
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