Assistant Manager – Travel Operations

About the role

We are seeking an Assistant Manager to lead our travel operations team. The role focuses on managing bookings, ticketing, refunds and exchange policies while ensuring a customer‑first approach in a fast‑paced environment.

Key responsibilities

• Oversee daily travel operations including booking, ticketing, refunds and exchanges.
• Manage a team of travel agents, providing leadership and performance coaching.
• Ensure compliance with airline and GDS policies and maintain high service standards.
• Coordinate with partners and vendors to resolve operational issues quickly.
• Monitor key performance indicators and drive continuous improvement.

Required profile

• Proven experience in the travel domain.
• Strong understanding of travel operations and customer service.
• Excellent communication, leadership and people‑management abilities.
• Ability to thrive in a fast‑paced, customer‑first environment.

Required skills

• Amadeus GDS
• Sabre GDS
• Apollo GDS
• Galileo GDS