Assistant Manager Training

About the role

The Assistant Manager Training supports the design, delivery and evaluation of employee training programs to drive business results. The role focuses on hospitality and customer‑service excellence within a fast‑paced environment.

Key responsibilities

• Promote and communicate all training initiatives to staff, ensuring high participation.
• Assist in conducting needs assessments, designing curricula and developing training materials.
• Facilitate both custom and corporate training sessions on product knowledge, service standards and leadership.
• Monitor enrollment, attendance and learner progress, providing feedback to participants and managers.
• Measure training effectiveness through data such as guest satisfaction scores and comment cards.
• Collaborate with operational leaders to align training with performance gaps and business indicators.

Required profile

• 2‑year degree in HR, Hospitality, Business Administration or related field, plus 1 year relevant experience, or a 4‑year degree with no experience required.
• Certified trainer status.
• Strong understanding of adult learning principles.
• Ability to work collaboratively with managers and operational teams.

Required skills

• No specific technical tools required; focus is on training delivery, assessment and adult‑learning methodologies.