Assistant Front Desk Manager

About the role

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily operations of the front office, including bell staff, switchboard, and guest services. This entry‑level management position ensures high levels of guest satisfaction while helping to meet financial and operational targets.

Key responsibilities

• Lead and motivate the Front Desk team, stepping in to perform duties when needed.
• Coach, counsel, and address employee questions and concerns.
• Monitor daily shift performance, enforce standards, and handle guest complaints or disputes.
• Supervise staffing levels to align with guest service and financial objectives.
• Train staff on credit policies, procedures, and same‑day selling techniques to maximize room revenue.
• Participate in department meetings and communicate clear goals for the Front Desk.
• Support all Front Office functions in the absence of the Front Desk Manager.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, or a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field.
• Strong interpersonal and communication skills with a focus on honesty, integrity, and teamwork.
• Ability to understand and perform duties across various front‑office positions.
• Commitment to delivering exceptional customer service and achieving operational budgets.

Required skills