Assistant Facility Manager - Soft Services

About the role

To assist in managing and delivering high-quality soft services such as housekeeping, pest control, landscaping, and waste management within the facility, ensuring compliance with standards, client requirements, and health & safety regulations.

Key responsibilities

• Supervise daily soft services operations including housekeeping, pantry, pest control, and landscaping.
• Ensure adherence to SOPs and service level agreements (SLAs) and monitor cleanliness and hygiene standards.
• Manage and guide housekeeping staff and other soft service personnel, conducting training and performance reviews.
• Liaise with third‑party vendors for pest control, laundry, and other outsourced services, verifying compliance with contracts.
• Assist in preparing budgets, monitor consumption of cleaning materials and pantry supplies, and maintain stock levels.
• Ensure compliance with health, safety, and environmental regulations through regular audits and inspections.
• Maintain daily, weekly, and monthly performance reports and track staff attendance and productivity.

Required profile

• Graduate in any discipline, preferably Hotel Management or Facility Management.
• 8–10 years of experience in soft services within facility management.

Required skills

• Proficiency in MS Office.
• Experience with facility management software.