Assistant Document Verification Officer, Grade AO (New Delhi)

About the role

The British High Commission in New Delhi is recruiting an Assistant Document Verification Officer (Grade AO) for a 12-month fixed-term, full-time post. The role supports HM Passport Office by verifying documents submitted with complex British passport applications from India and overseeing the distribution of British passports to Visa Application Centres (VACs). It is strictly office-based with full on-site presence.

Key responsibilities

• Assist the Executive Officer in verification checks on passport application documents using the Case Management tool
• Maintain good relationships with local government officials and correspond with them and other UK departments
• Obtain further documents from applicants and verify their authenticity with local authorities
• Keep clear electronic records of referrals and checks in the Case Management tool
• Handle passport returns from VACs and arrange onward delivery to VACs
• Provide training and upskilling to other staff when required

Required profile

• Proven track record of working quickly and reliably with little supervision
• Good organisational ability, able to plan, prioritise and work under pressure
• Ability to work in a team and to handle classified information in line with GDPR
• Expert English, spoken and written
• Previous experience in passport and/or visa work is desirable

Required skills

• Good working knowledge of IT, including Microsoft Teams, Word and Excel
• Ability to analyse complex information and make decisions within a rules-based framework

What we offer

• Salary of INR 57,461 per month plus 12% Provident Fund and 6% special allowance
• In-house training and mentoring, use of HMPO databases and tools, and work alongside UK-based teams
• Annual leave, public holidays, paid sick leave and a 5-day working week
• For British High Commission staff: annual domiciliary medical cover and a group hospitalisation scheme covering family members
• No relocation or travel costs are provided