Analyst, Franchise Services
Mastercard · Pune
Job description
About the role
Mastercard’s Global Business Solutions Center is seeking an Analyst for its Franchise Services Continuous Process Improvement team. The role blends operational support with data analytics to enhance franchise program efficiency and elevate the customer experience.
Key responsibilities
- Handle day‑to‑day operational tasks for franchise programs, responding to routine customer requests and issues.
- Develop and maintain data dashboards, charts, and visual aids to support decision‑making across departments.
- Partner with global teams to understand business requirements and translate them into automated solutions.
- Identify, report, and mitigate potential risks or process gaps.
- Participate in cross‑functional projects, providing analytical insights and documentation.
Required profile
- Strong analytical mindset with the ability to compile, structure, and present large data sets.
- Experience working independently and collaborating with diverse stakeholders.
- Ability to critically evaluate data and derive actionable insights.
Required skills
- Power BI
- Power Automate
- Alteryx
- Tableau
- SQL
- NoSQL
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Published 1 month ago
Expires 3 weeks from now
56 views · 0 interested
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Mastercard
Pune