AI/ML Automation Engineer - Technical Support

About the role

Stryker Vocera, part of the Acute Care business unit, is looking for an AI/ML Automation Engineer in Bangalore to create automation scripts, support tools and AI/ML solutions used by its Technical Support team. The role reports to the Director, Technical Support Operations, and works on internal tools that help troubleshoot Vocera products. Work flexibility is hybrid or onsite, with no travel required.

Key responsibilities

• Work with stakeholders from Support, Quality and Engineering to scope, design and build internal tools and automation for troubleshooting Vocera products.
• Support tools such as CAFI, ASL and CI/CD data pipelines used to gather and analyse customer log files.
• Develop automation scripts to remove manual processes and improve efficiency.
• Collaborate with other development teams, follow software engineering best practices and document designs and product capabilities.

Required profile

• 2-4 years of experience in AI/ML and/or process automation.
• BS in Computer Science/AI or a related field, or equivalent.
• Track record of delivering high-quality technical results on time.
• Familiarity with SCM, code review and Agile development.
• Self-starter who can handle ambiguous requirements and work independently.

Required skills

• Programming in Java, Python, JavaScript, HTML, CSS and PowerShell/Unix shell.
• Databases: SQL, NoSQL, data modelling and visualization.
• Version control and build automation (Git, Jenkins).
• Backend frameworks (Flask, FastAPI) and data libraries (NumPy, Pandas, Airflow, PySpark, Elasticsearch).
• Frontend frameworks (React, AngularJS) and infrastructure tools (Ansible, Terraform, VMware).
• Data visualization tools (Tableau, Apache Superset, Power BI) and project management tools (Jira, BitBucket, Confluence).