Success Guide - Informatica Product Experience Mandatory

About the role

Salesforce is hiring a Success Guide in Bangalore to help customers grow value and improve adoption of Informatica-powered data management and integration solutions. The role provides proactive and reactive architecture, product and industry expertise to customers across all account segments, delivering 1:1 success guidance to Premier Success customers. It is based in the Bangalore office and requires rotational shifts to cover Americas, EMEA and APAC time zones.

Key responsibilities

• Provide prescriptive recommendations, best practices and technical advice to improve adoption
• Deliver 1:1 expert coaching sessions and ad-hoc success engagements
• Become an expert in Informatica products (Cloud Data Integration, Cloud Data Quality, Cloud Data Governance and MDM SaaS)
• Use AI-assisted tools and automation to give timely, scalable recommendations and leverage generative AI for personalized customer communications and success plans
• Use AI-driven signals to spot expansion opportunities, feature adoption gaps and renewal risks, and act through digital and low-touch engagement programs
• Refine AI-assisted workflows based on customer response and engagement data
• Keep up to date with trends in data management, automation and AI, and generate positive feedback from customers, internal teams and leadership

Required profile

• 3-5 years of experience, preferably in enterprise SaaS or data management
• Proven ability to quickly learn new technologies
• Experience managing a high volume of accounts using AI-first and digital engagement strategies in a customer success or account management context
• Comfortable working in a fast-paced, global environment and able to handle complex customer requests
• Flexible to work rotational shifts, including early morning or late evening hours

Required skills

• Solid understanding of data integration, data governance and enterprise data architecture
• Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality or similar) strongly preferred
• Proficiency with Salesforce AI features and generative AI tools, and familiarity with AI-powered health scoring, churn prediction and engagement automation