Account Manager – B2B Travel Tech Startup

About the role

We are a fast‑growing B2B travel technology startup looking for an Account Manager to own and nurture a community of travel agents and business entrepreneurs. You will be the primary point of contact for 100‑200 agent accounts, driving adoption of our platform and ensuring a seamless experience.

Key responsibilities

• Build and manage relationships with travel agents, acting as the sole liaison for their needs.
• Educate agents about our platform (TravClan) and support them in booking flights, hotels, and holidays.
• Collaborate with finance, product, and marketing teams to improve processes, products, and market reach.
• Maintain healthy agent retention while growing their transaction volume.
• Handle agent grievances related to payments, services, and products.
• Collect and act on feedback, manage escalations, and ensure customer delight.
• Organise and host offline and online events, meet‑ups, and webinars for the agent community.

Required profile

• Prior experience in account management, sales, or a related customer‑facing role.
• Ethical, hardworking, and passionate about startups.
• Strong problem‑solving ability and disciplined, process‑oriented mindset.
• Customer‑centric attitude with excellent communication skills.
• Willingness to work long hours (10‑12 hours/day) and weekends when needed.

Required skills

What we offer

• Competitive salary ranging from ₹5.4 LPA to ₹7.5 LPA.
• High ownership role in a fast‑paced environment with no hierarchy.
• Opportunity to work closely with founders and a passionate young team.
• Fast career growth with clear promotion paths (Associate → Manager → Head → GM/Director).
• Dynamic culture focused on innovation and customer experience.