SAP MDM Consultant for Application Support and Maintenance

About the role

We are looking for an experienced SAP MDM Consultant to join our Application Support and Maintenance team in Bangalore. You will work on incident resolution, change request handling and continuous improvement of SAP Master Data Management (MDM) and Master Data Governance (MDG) processes.

Key responsibilities

• Handle incident, problem and service request tickets in SAP MDM & MDG using the ServiceNow ITSM tool.
• Troubleshoot and resolve stuck, failed or locked change requests; configure and maintain CR types and steps.
• Monitor replication logs, DRF failures, IDoc errors and SOA web‑service issues.
• Analyze and adjust rule‑based workflows in BRF+, including routing and agent determinations.
• Perform master‑data consolidation, mass processing and UI modeling (feeder classes, access classes).
• Debug Web Dynpro ABAP components, Floorplan Manager (FPM) configurations and custom validations.
• Maintain and enhance integration mappings between SAP MDG and downstream systems.

Required profile

• 4+ years of consulting experience with SAP R/3, S/4, MDM and MDG.
• Basic understanding of the ITIL framework and experience with ServiceNow.
• Educational qualification: B.E./B.Tech. or MBA.
• Strong communication and ability to work independently.

Required skills

• SAP MDM / SAP MDG
• SAP R/3 & S/4
• BRF+
• Floorplan Manager (FPM)
• Web Dynpro ABAP
• MDG API framework
• ServiceNow
• ITIL processes
• Data Replication Framework (DRF), IDoc, SOA web services
• Materials Management (MM) and Sales & Distribution (SD) integration