Lead Technology Analyst – IT Operations Specialist – SAP

About the role

Join Airbus as a Lead Technology Analyst focusing on IT Operations for SAP‑based Quality products. You will act as the L3 expert ensuring business continuity, supporting both existing run‑mode applications and new solutions across a global, multi‑functional team.

Key responsibilities

• Support end‑to‑end applications, understand business processes across multiple Quality products.
• Evaluate and promote new technologies, update company guidelines and learning frameworks.
• Advise teams on technology choices, monitor trends, and make buy‑versus‑build recommendations.
• Collaborate with L2/L3 support, MIS providers, and product teams across Europe and India, with occasional travel.
• Act as SME for digital tools, produce functional specifications, user/admin guides, and test reports.
• Coordinate incident resolution, problem management, and crisis handling; ensure clear communication with business and suppliers.
• Define and monitor KPIs, alerts, application availability, operational governance, and support SLAs.
• Execute ITIL‑aligned processes for incident, problem, change, and configuration management.

Required profile

• Proven experience as an L3 expert in IT operations, preferably within aerospace or large‑scale digital environments.
• Strong analytical mindset with the ability to build business cases for new technologies.
• Excellent collaboration skills in an international, distributed team.
• Willingness to travel when business cases arise.

Required skills

• SAP
• ITIL framework
• Incident Management
• Problem Management
• Change Management
• Configuration Management

What we offer

• Opportunity to work on critical Quality products supporting aircraft production.
• Exposure to cutting‑edge digital transformation initiatives.
• Collaborative environment with global teams.