Customer Support Executive
Global Services · Navi Mumbai
Job description
About the role
We are seeking a dedicated Customer Support Executive to join our team in Maharashtra. The role focuses on handling inbound calls, providing timely solutions, and ensuring high customer satisfaction.
Key responsibilities
- Handle inbound calls from customers, addressing queries and providing solutions promptly.
- Maintain professionalism and empathy during all customer interactions.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service delivery and customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.
- Assist in training new team members as needed.
Required skills
- Strong verbal and written communication skills.
- Ability to work in a fast‑paced environment and manage multiple tasks.
- Proficiency in customer service principles and practices.
- Experience in an international or inbound call‑center environment (preferred).
- Familiarity with voice process operations.
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Published 1 week ago
Expires 1 month from now
26 views · 0 interested
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Global Services
Navi Mumbai