Customer Service Representative – International Voice & Chat

About the role

We are seeking enthusiastic, customer‑focused individuals to join our International Voice & Chat team in Thane/Vikhroli, Mumbai. The role involves handling inbound and outbound interactions across phone, email and chat, ensuring each customer receives accurate information and a positive experience.

Key responsibilities

• Manage inbound and outbound customer contacts via phone, email, chat, or other channels.
• Respond to inquiries promptly and professionally.
• Resolve complaints, escalating complex issues when necessary.
• Maintain accurate records of all interactions and transactions.
• Provide product, service, and process information to customers.
• Adhere to company policies, quality standards, and service guidelines.
• Achieve individual and team performance targets.
• Collaborate with internal departments to ensure timely issue resolution.
• Build and sustain positive relationships with customers.

Required profile

• Graduate or undergraduate (as per company requirements).
• Excellent verbal and written English communication skills.
• Basic computer proficiency with familiarity in MS Office.
• Strong problem‑solving and interpersonal abilities.
• Ability to thrive in a fast‑paced, customer‑centric environment.

Required skills

• MS Office

What we offer

• Competitive salary and performance incentives.
• Training and career development programs.
• Supportive work environment with growth opportunities.