Customer Service Associate - Telecom Order Support (US Voice)

About the role

Fusion CX is hiring Customer Service Associates in Bangalore for its US Voice process in telecommunications order support. You will help U.S. customers with order-related inquiries, scheduling requests, service updates and account questions, communicating by phone, email and online chat. The role suits candidates with strong English and 0-2 years of experience.

Key responsibilities

• Handle inbound and outbound calls, emails and chat inquiries about orders, scheduling, service status and account information.
• Monitor transactional queues and manage customer requests, investigating order delays and service concerns and coordinating with the right teams for resolution.
• Follow up on requests and route complex cases to higher-level support teams.
• Maintain accurate customer records and share customer feedback and recurring issues with product, service delivery, technology and operations teams.

Required profile

• 0-2 years of experience in a call center or customer service environment; telecom experience preferred.
• Strong spoken and written English and the ability to communicate professionally with U.S. customers.
• Good listening skills, patience with difficult customers, and willingness to work in a U.S. shift schedule and from the office.

Required skills

• Familiarity with Microsoft Office products.
• Ability to manage multiple inquiries across voice, email and chat channels.
• Problem-solving, coordination and attention to detail.

What we offer

• A global CX company with an international work environment.
• Learning and professional development support.
• Exposure to U.S. telecom customer support and order management.